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Unlike in other sectors, health professionals can face regulatory action for the wrongful conduct of their employees — making it crucial that they put policies and procedures in place that aim to prevent scenarios where support staff fail to fulfill their duties, Elyse and Lonny write in Lawyers Weekly.
“From stealing from a pharmacy to billing for dental services not performed to even answering telephone queries in a discourteous fashion, employees’ wrongful conduct has caused many health professionals to face professional exposure,” they explain.
